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EMERGENCY:  International Direct Dialing (IDD) + 1 + (570) 408-4999
Contact the Department of Public Safety 24/7 at this number, as soon as possible, for any of the following critical events:
  • Victim of a Violent Crime
  • Death of a Traveler
  • Life Threatening Injury/Illness
  • Missing Person
  • Security concerns due threats including (but not limited to): civil or political unrest, natural disaster, disease outbreak, or terrorism

An incident is considered a non-critical event that can be addressed with minimal support.
  1. Obtain medical assistance (24-Hour Access), if needed.
  • 1-800-243-6124 toll free in the USA or Canada
  • 1-202-659-7803 collect outside of the USA
      2. Contact Wilkes University Travel assist provider:
  • Plan Number:   01AH585
  • Organization:   Wilkes University
  • Policy Number:   GLMN06531957
  • Assistance Provider:   Europ Assistance USA
Be prepared to provide the following information, if possible:
  • Caller's phone number, relationship to traveler
  • Traveler’s name, age, gender
  • Description of incident and traveler(s) condition(s)
  • Name, location, and phone number of hospital, if applicable
  • Name and contact information for treating physician, if applicable.